QUESTION 4 What does Marc include in the body of the claim letter? O a. assumes the company understands the problem O b. explains with emotional words the company is a fraud O c. mentions copies of all documents related to the claim QUESTION 5 In the closing of a claim letter Marc should O a. justify and explain the request O b. promote goodwill and summarize the request O c. refer to make reference to legal actions QUESTION 6 Where does Marc include the following sentence in the letter? We would like you to send a technician to fix the situation with the wireless service or provide us with a refund. O a. heading O b. opening O c. body O d. closing QUESTION 1 Read the following situation. Select the correct response. Marc will write a claim letter about a problem with the wireless service. Which of the following writing plans is appropriate for this message? O a. what you need, explain the facts, what you expect the company to do O b. explain the facts, what you expect the company to do, what you need O c. what you need, what you expect the company to do explain the facts QUESTION 2 What should Marc include in the opening? O a. A clear description of the desired action b. An explanation of the problem with the cell phone service O c. A goodwill statement and end date QUESTION 3 Which of the following help to maintain effectiveness in a claim letter? a. mention the person who is to blame for the problem b. use threatening words to explain your problem O c. explain the problem with necessary details and facts QUESTION 4 What does Marc include in the body of the claim letter? O a. assumes the company understands the problem O b. explains with emotional words the company is a fraud O c. mentions copies of all documents related to the claim QUESTION 5 In the closing of a claim letter Marc should O a. justify and explain the request O b. promote goodwill and summarize the request O c. refer to make reference to legal actions QUESTION 6 Where does Marc include the following sentence in the letter? We would like you to send a technician to fix the situation with the wireless service or provide us with a refund. O a. heading O b. opening O c. body O d. closing QUESTION 1 Read the following situation. Select the correct response. Marc will write a claim letter about a problem with the wireless service. Which of the following writing plans is appropriate for this message? O a. what you need, explain the facts, what you expect the company to do O b. explain the facts, what you expect the company to do, what you need O c. what you need, what you expect the company to do explain the facts QUESTION 2 What should Marc include in the opening? O a. A clear description of the desired action b. An explanation of the problem with the cell phone service O c. A goodwill statement and end date QUESTION 3 Which of the following help to maintain effectiveness in a claim letter? a. mention the person who is to blame for the problem b. use threatening words to explain your problem O c. explain the problem with necessary details and facts
