Question 40 (1.25 points)

Disabled workers younger than 65 years of age are eligible for SSDI.

Question 40 options:

	True
	False

Question 41 (1.25 points)

Cash flow is

Question 41 options:

	the amount of money available in the cash drawer.
	the amount of money taken into the office in a given period of time.
	the ongoing availability of cash in the medical practice.
	the amount of money in accounts receivable.

Question 42 (1.25 points)

What should be done to inform a new patient of office fees and payment policies?

Question 42 options:

	Send a patient information brochure.
	Send a confirmation letter.
	Discuss fees and policies at the time of the initial contact.
	All are correct.

Question 43 (1.25 points)

Medical offices can take the following steps to prevent missed appointments EXCEPT

Question 43 options:

	establish a missed appointment fee of $3550.
	set a 2448-hour appointment cancellation policy.
	call patients to confirm appointment the day before.
	all of the options are acceptable strategies to prevent missed appointments.

Question 44 (1.25 points)

The reason for a fee reduction must be documented in the patient's

Question 44 options:

	financial accounting record.
	medical record.
	insurance file.
	registration form.

Question 45 (1.25 points)

When collecting fees, your goal should always be to

Question 45 options:

	leave the impression that you are a nice person.
	collect at least one half the fee.
	collect the full amount.
	collect as much as possible.

Question 46 (1.25 points)

When the medical office receives an out-of-state or suspicious check, the first step the insurance billing specialist should take is to:

Question 46 options:

	contact the patient to verify the funds are available
	contact the bank to verify the funds are available
	deposit the check and hope that there are funds available
	notify the patient that future payments need to be in the form of cash

Question 47 (1.25 points)

Which group of accounts would a collector target when he or she begins making telephone calls?

Question 47 options:

	3060 day accounts
	6090 day accounts
	90120 day accounts
	Accounts older than 120 days

Question 48 (1.25 points)

In making collection telephone calls to a group of accounts, how should the accounts be organized to determine where to begin?

Question 48 options:

	Organize the accounts alphabetically and start with the letter A.
	Organize the accounts by account number and start with number 1.
	Organize the accounts according the number of days past the date of service the account is delinquent.
	Determine which patient you think may be easier to collect from and start with that account.

Question 49 (1.25 points)

Information provided on the patient registration form will prove critical to any billing and collection efforts.

Question 49 options:

	True
	False

Question 50 (1.25 points)

A helpful tip in assisting patients' complete necessary paperwork is to use a yellow highlighter blocking all necessary information.

Question 50 options:

	True
	False