Question 49 2 pts Which of the following is NOT correct? After a company conducted a survey to measure customer satisfaction, ranking from 1-5, the company can use a P-chart to track the average satisfaction for future samples. For the last 30 days, a research lab assistant has measured the temperature of the specimen in a scientific experiment, ranging from -30 to 100 degree Celsius. Equipped with this data, the lab assistant can now use an X-bar chart to track the average temperature for future samples. O A fishbone diagram is also called an Ishikawa diagram O A cause and effect diagram is also called an Ishikawa diagramQuestion 48 2 pts Fatima called AT&T customer service after receiving a monthly phone bill of over $200 from her $50-per-month individual plan. The representative apologized for AT&T's mistake but could only give her a $50 refund at that time, as he had to contact his supervisor before the other $100 could be refunded. This example shows a lack of in AT&T's application of TOM principles. O Customer focus O. Leadership involvement Employee empowerment O Strategic quality planQuestion 45 2 pts Which of the following is correct regarding the process capability ratio? O' When the process capability ratio is less than 1, the process can meet the tolerance limits 99.7% of the time When the process capability ratio is equal to 1, the process can meet the tolerance limits 99.7% of the time O. When the process capability ratio is more than 1, the process can meet the tolerance limits 99.7% of the time O Both b) and c) are correct