Question
Question 5 (20 Marks) The New Public Management (NPM) views the public primarily as customers. The term customer is used to denote almost all encounters
Question 5 (20 Marks) The New Public Management (NPM) views the public primarily as customers. The term "customer" is used to denote almost all encounters with public agencies. It includes service and regulatory relationships as well as public employment. Elaborate on this new approach to public management.
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Fundamentals Of Risk Management
Authors: Clive Thompson, Paul Hopkin
6th Edition
1398602868, 978-1398602861
