QUESTION 5 A bank manager wanted to assess the customers' perception on the assisting e- banking system. In the research he used the Technology Acceptance Model (TAM). The questionnaires a Likert scale of 1 to 5. were self-administered on-line and 200 cases were used in the analysis. One of the constructs in TAM is trust. There were six items in this construct, as given below, each measured on Trust: The trust the customer places on the transactions TR1 TR2 Service providers have adequate controls to keep my personal data secure. TR3 Service providers have adequate controls to keep my financial data secure. TR4 It is safe to use a pin code when making reservation over the Internet. TR5 Legal protections support online banking Online banking would not reveal my personal information. TR6 All transactions are guaranteed by the bank The following are some of the output from factor analysis on the items in trust construct. Table 9 TR1 Correlation TR2 TR1 1.000 TR3 TR4 TR2 813 TR5 813 .517 TR6 1.000 656 999 191 TR3 .517 .539 TR4 .539 682 .656 1.000 .682 683 .811 .517 195 .213 TR5 TR6 999 811 .683 1.000 . 657 191 195 -517 .213 .657 097 1.000 .097 . 189 189 1.000 Table 10 Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Test of Sphericity Approx. Chi-Square .785 Of 2896.091 Sig. 15 .000 Table 11 Factor ntial Eigenvalues Total % of Variance Cumulative Extraction Sums of Squared Loadings Total a of 63.802 Variance Cumulative % 3.828 63.802 3.561