QUESTION 5: Balanced Scorecard (14 marks] Consider the following (fictional) Balanced Scorecard developed for a small community based bank in Queensland: Perspective Objective Measure Financial - Increase Margins Increase in Profits Customer Decrease in Loan interest rate Smaller percentage Internal Business Increase lending . Quantity of Money Processes being loaned Learning & Growth - Monitor Demand for loans Number of loans being taken out Required: 1. You have been asked to provide specific feedback and recommendations to the CEO of the bank regarding the effectiveness of the proposed balanced Scorecard. Outline the pros and cons of what has been proposed and what steps and changes you would take in order to recommend ways to improve it. Please feel free to use the table below to structure part of your answer. [14 marks] Perspective Objective Measure QUESTION 5: Balanced Scorecard (14 marks] Consider the following (fictional) Balanced Scorecard developed for a small community based bank in Queensland: Perspective Objective Measure Financial - Increase Margins Increase in Profits Customer Decrease in Loan interest rate Smaller percentage Internal Business Increase lending . Quantity of Money Processes being loaned Learning & Growth - Monitor Demand for loans Number of loans being taken out Required: 1. You have been asked to provide specific feedback and recommendations to the CEO of the bank regarding the effectiveness of the proposed balanced Scorecard. Outline the pros and cons of what has been proposed and what steps and changes you would take in order to recommend ways to improve it. Please feel free to use the table below to structure part of your answer. [14 marks] Perspective Objective Measure