QUESTION 5: Balanced Scorecard (14 marks] Consider the following (fictional) Balanced Scorecard developed for a small community based bank in Queensland: Perspective Financial Customer Internal Business Processes Learning & Growth Objective - Increase Margins Decrease in Loan Interest rate - Increase lending Measure Increase in Profits Smaller percentage - Quantity of Money being loaned . Number of loans being taken out - Monitor Demand for loans Required: 1. You have been asked to provide specific feedback and recommendations to the CEO of the bank regarding the effectiveness of the proposed balanced Scorecard. Outline the pros and cons of what has been proposed and what steps and changes you would take in order to recommend ways to improve it. Please feel free to use the table below to structure part of your answer. [14 marks) Perspective Objective Measure rds QUESTION 5: Balanced Scorecard (14 marks] Consider the following (fictional) Balanced Scorecard developed for a small community based bank in Queensland: Perspective Financial Customer Internal Business Processes Learning & Growth Objective - Increase Margins Decrease in Loan Interest rate - Increase lending Measure Increase in Profits Smaller percentage - Quantity of Money being loaned . Number of loans being taken out - Monitor Demand for loans Required: 1. You have been asked to provide specific feedback and recommendations to the CEO of the bank regarding the effectiveness of the proposed balanced Scorecard. Outline the pros and cons of what has been proposed and what steps and changes you would take in order to recommend ways to improve it. Please feel free to use the table below to structure part of your answer. [14 marks) Perspective Objective Measure rds