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Question 5.1 For each of the following balanced scorecard measures, A- Financial B-Customer C-Internal Business Process D-Learning and Growth (Total: 20 marks) Required Match
Question 5.1 For each of the following balanced scorecard measures, A- Financial B-Customer C-Internal Business Process D-Learning and Growth (Total: 20 marks) Required Match with the appropriate perspective: 1. Number of new customers 2. Percentage of defective product units. 3. Number of patents 4. Customer profitability 5. Customer cost per unit 6. Return on assets 7. Average job-related training hours per employee 8. Product cost per unit 9. Employee turnover rate 10. Percentage of processes with real-time feedback
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