Question 6 1 pts Emotional labour refers to: O a person's emotional attachment to identication with, and involvement in a particular organization. 0 the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. 0 the tendency to change our attitudes so they become more consistent with our behaviours. O a person's evaluation of the job and work context. Question 7 1 pts Which of the following is a source of stress in the workplace? 0 All of these statements are sources of workplace stress 0 Work overload O Psychological harassment 0 Sexual harassment 0 Low task control Question 8 1 pts Phyllis is unhappy about her work situation and her manager, so she has started to pay less attention to the quality of her work. She arrives late for work and, puts less effort into her work. This information suggests that Phyllis' main reaction to job dissatisfaction is: O commitment. 0 exit. 0 rebellion. O disloyalty. O neglect. Question 9 Emotional exhaustion, cynicism, and reduced efcacy are characteristics of: O workaholism. O hypertension. 0 low motivation. 0 job burnout. O eustress. Question 10 According to the perceptual process model, what happens immediately after environmental stimuli are received by our senses? 0 We engage in behaviours in response to the environmental stimuli. 0 We form an attitude towards the source of the information. 0 We lter the information through the selective attention process 0 We organize the information into categories