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Question 6 (7 marks) Describe the advantages of using a balanced Scorecard to measure and control organisational performance in 200 words. Suppose you created a

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Question 6 (7 marks) Describe the advantages of using a balanced Scorecard to measure and control organisational performance in 200 words. Suppose you created a balanced Scorecard for McDonald's. What specific customer service measures would you include? Discuss your opinion and support your claims/arguments with key research findings (Answer this question in 300 words)

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