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Leaders want to make something happen, and are often frustrated by the "if it ain't broke, don't fix it" mentality.

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Change requires leadership and every person, except the most junior members of the organization, can drive innovation and improvements in a team's processes.

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The strongest motivation to deal with challenges and the uncertainties of life and work comes from external sources such as industry leaders and qualified consultants who bring their expertise to those who lead organizations.

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When risk and complexity increase within the organization and in the external environment, people are in greater need of direction and guidance than when times are safer and simpler.

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To get people to do things they have never been done before, you make progress incrementally.

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