Question 6 (Q7)

Match each of the following terms with the phrase that most closely describes it. Each answer may be used only once.

	1.	Noncontrollable costs
	2.	Opportunity costs
	3.	Supply Chain Management systems
	4.	Sunk costs
	5.	Customer Relationship Management systems
	6.	Variable costs
	7.	Budgets
	8.	Controllable costs
	9.	Direct costs
	10.	Fixed costs
	11.	Incremental costs
	12.	Indirect costs
	13.	Enterprise Resource Planning system

1. Costs that increase or decrease in total in response to increases or decreases in the level of business activity
2. Costs that are directly traceable to a product, activity, or department
3. Costs that a manager can influence
4. The difference in costs between decision alternatives
5. Costs incurred in the past that are not relevant to present decisions
6. Costs that cannot be influenced by a manager
7. Financial plans prepared by management accountants
8. Value of the benefits forgone when one decision alternative is selected over another
9. Costs that cannot be directly traced to a product, activity, or department, or are not worth tracing
10. Costs that do not change in total with changes in the level of business activity
11. Systems that prepare a master production schedule and provide support across various other departments of the company
12. Allows companies and suppliers to share information to improve efficiency in getting inputs
13. Allows customer data analysis and support, often in online format for customers