Question 6

You have a client who is signed up for Wholesale Billing and they have asked you to downgrade their subscription level.

What is the first step you will need to take?

• Remove them from Wholesale Billing
• Close their account
• Set up a new account

Question 4

How do you change the status of a task?

• Check a box marked Done
• Use the drop-down on the task tile
• Right click on the tile and select an option
• The status can't be changed except to delete the task