Question $7/14$

An inbound sales rep for a digital phone company receives a call from a prospect. The prospect is curious about the company's service, but satisfied with her current provider and nervous about switching.

What should the rep do first?

Reassure her that his company's service is superior and she'll be much happier after switching

Offer to compare her current bill to an estimated bill for his company's service to show potential savings

Direct her to their website with client testimonials about his company's service

Ask her what she likes about her current provider and if there's anything she would change