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Question 7 (12 Marks) Read the following company initiatives, and determine which of the balanced scorecard perspectives is being addressed (financial, customer, internal business, or
Question 7 (12 Marks) Read the following company initiatives, and determine which of the balanced scorecard perspectives is being addressed (financial, customer, internal business, or learning and growth) a. Number of repeat customers b. Purchasing efficient production equipment c. Reducing employee absenteeism d. Employee satisfaction c. Updating retail store lighting f. Paying quarterly dividends g. Variable cost per unit h. Percentage of market share i. Number of hours of employee training j. Number of new products developed k. Yield rate (number of units produced per hour) 1. Average repair time of your products
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