Question 7

The interpersonal role puts demands on managers in three respects. Firstly, they have to act as a figurehead, i.e. to perform ceremonial and social duties like presenting the progress report before the Board of Directors in board meetings, to preside over major events, e.g. launch of a new product, etc.

Secondly, managers have to act as leaders in directing and motivating people. At last, they have to perform the role of acting as a liaison or an interface with other departments outside their purview to achieve coordination and to create synergy.

Roles of aManager

Not only is a manager a team leader, but he or she is also a planner, organizer, coach, problem solver, and decision maker all rolled into one. And these are just a few of a manager's roles.

In his classic book, The Nature of Managerial Work (1973), Henry Mintzberg describes a set of ten roles that a manager fills.

These roles fall into three categories:

1. Informational - This role involves the sharing and analyzing of information.

2. Decisional - This role involves decision making

3. Interpersonal - This role involves human interaction.

1. Informational roles:

This involves the role of assimilating and disseminating information as and when required.

Following are the main sub roles, which managers often perform:

i. Monitor Collecting information from Organisations, both from inside and outside the organisation

ii. Disseminator Communicating information to organisational members

iii. Spokesperson Representing the organisation to outsiders

2. Decisional roles:

It involves decision making.

Again, this role can be subdivided into the following:

i. Entrepreneur Initiating new ideas to improve organisational performance

ii. Disturbance handlers Taking corrective action to cope with adverse situation

iii. Resource allocators Allocating human, physical, and monetary resources

iv. Negotiator Negotiating with trade unions, or any other stakeholders

3. Interpersonal roles:

This role involves activities with people working in the organisation. This is supportive role for informational and decisional roles.

Interpersonal roles can be categorized under three subheadings:

i. Figurehead Ceremonial and symbolic role

ii. Leadership Leading organisation in terms of recruiting, motivating etc.

iii. Liaison Liaisoning with external bodies and public relations activities.

11. You ____Insist_______ That A Supplier __________Send A Rush Delivery _____Of Parts, Thereby Departure The Supplier Out-of Stock And Unable To Send Parts To The Plaintiff With Whom It Had A Prior Agreement Of Sale. You Are______:

_______Under Tort Law, A Reasonable_______ Person Is Defined As:

12. Under Tort Law, A Loss May Be Held To Be Too Isolated If:

13. . Under ___________The Thin Skull Theory, Plaintiffs Who Are Unusually Vulnerable Due To Physical Or Psychological Infirmities Would:

14. . This Complete Defence ______To A Tort Action Asserts That The______ Plaintiff Freely Agreed To________ Accept The Risk Of Injury Or Loss:

15. In Terms Of Product Liability, There Is A Duty Of Care On A Canadian Manufacturer To Give Consumers Warning:

16. A Professional's_____ Duty Of Care May Arise From:

17. . Professionals Are Liable For Negligent ______Misrepresentation When They Make An Incorrect Statement________:

18. What Are Dividends?

19. Corporation A Was Issued A Loan By Bank B._________ Corporation A Is Now Claiming That Its Chief Financial______ Officer Did Not Have The Authority To Obtain The Loan And Therefore Is Refusing To Honour The Terms Of This Bank Loan. Based _______On The Indoor Management Rule________: