Question 78.

Which one of the following is the purpose of Event management?

Select one:

A. The purpose of event management is to manage events throughout their lifecycle

B. To restore the services as soon as possible

C. Manage the lifecycle of all service requests from the users

D. To eliminate reoccurring incidents

Question 79.

Which statement about the known error database (KEDB) is TRUE?

Select one:

A. It is maintained by problem management and is used by the service desk to help resolve incidents

B. It is maintained by knowledge management and contains solutions to be implemented by problem management

C. Access to the KEDB should be limited to the service desk

D. It is a part of the configuration management database (CMDB)