Question 8 (0.25 points)

Direct costs include the trainer's salary, food and refreshments, cost of travel, and the basic costs associated with doing a needs analysis.

Question 8 options:

	A) True
	B) False

Question 9 (0.25 points)

If a training program costs $2,000 per employee and the benefit of the program is $5,000 per employee, then the ROI is 1.50, or 150 percent.

Question 9 options:

	A) True
	B) False

Question 10 (0.25 points)

Because cost-effectiveness evaluations are NOT dependent on assumptions and opinions, the results should be considered 100 percent accurate.

Question 10 options:

	A) True
	B) False

Question 11 (0.25 points)

Experts consider the calculation of return on investment (ROI) to be Level 6 in Kirkpatrick's model of training evaluation.

Question 11 options:

	A) True
	B) False

Question 12 (0.25 points)

What costing concept refers to costs that are not part of any one particular program but are needed to support training activities and cannot be recovered even if the program is cancelled?

Question 12 options:

A)	developmental costs
B)	overhead costs
C)	indirect costs
D)	standard costs

Question 13 (0.25 points)

What formula should be used to calculate benefits to cost ratio?

Question 13 options:

A)	BCR = (Benefits of the Program)/(Cost of the Program)
B)	BCR = (Cost of the Program Benefits)/(Benefits of the Program)
C)	BCR = (Benefits Cost of the Program)/(Cost of the Program)
D)	BCR = (Cost of the Program Benefits)/(Cost of the Program)

Chapter_9_Transfer_of_Training

Question 14 (0.25 points)

Transfer of training is the generalization of knowledge and skills learned in training to the job and the maintenance of acquired knowledge and skills over time.

Question 14 options:

	A) True
	B) False

Question 15 (0.25 points)

According to Baldwin and Ford's model of the transfer of training process, trainee characteristics, training design, and the work environment have a direct effect on learning and retention.

Question 15 options:

	A) True
	B) False

Question 16 (0.25 points)

Relapse prevention is an intervention that instructs trainees to anticipate transfer obstacles and high-risk situations in the work environment and to develop coping skills and strategies to overcome them.

Question 16 options:

	A) True
	B) False

Question 17 (0.25 points)

Which of the following barriers to the transfer of training have been found to be the most critical?

Question 17 options:

A)	supervisor support and the social support system in an organization
B)	time pressures and the lack of opportunities to use new skills
C)	old habits that could not be changed and a reward system that is not congruent with new skills
D)	the social support system and the work processes do not support the new skills

Chapter_7_Technology_Based_Training_Methods

Question 18 (0.25 points)

MOOCs are courses that are available on the Internet and are usually free and have limited enrollments.

Question 18 options:

	A) True
	B) False

Question 19 (0.25 points)

A community of practice is a social system in which individuals interact to share and develop knowledge.

Question 19 options:

	A) True
	B) False

Question 20 (0.25 points)

Which of the following is a potential disadvantage of synchronous training?

Question 20 options:

A)	trainees often lack motivation given the non-interactive nature of this training
B)	trainees may not learn all there is to know, or learn the wrong things
C)	trainees may waste time
D)	trainees lose flexibility to pick when they will train