Question $8(2$ points$)$

The roles of $GB$ and managers in $QI$ are to:

Delegate support implementation of QI$.$

Establish a QI department for all Ql activities.

Hire consultants to provide Ql in the organization.

Infuse QI into the organization and lead in its use.

Question $9(2$ points$)$

An underlying and embedded philosophy of QI is:

Quality can always be improved.

Organizations define quality.

Staff must be inspired to do better.

Statf is responsible for quality.