Question 8 Danielle conducts a monthly orientation for new sales staff at a major department store. At the orientation, she shows a short video that consists of actual encounters between customers and clerks. What concept does the video illustrate for the new employees? the importance of arriving on time. the importance of good customer service the importance of work schedules. D Question 9 The owners of Coral Villas Retirement Home posted a memo on the bulletin board about chang several staff positions. The memo generated a great deal of confusion and worry among employ residents. Why did that happen? The memo was explicit The memo was ambiguous. The memo was substantial. D Question 10 Choose the word that best fits in the blank. Recent cases of food poisoning are an of the need for stricter food safety regulati illustration illustrates O generation underlying D Question 11 0 The of new sales is the responsibility of all employees extensive underie illustration Beneration