Question 8 Describe the different types of community resources, networks and referral options relevant to the nature of client service. (300-350 words) Question 9 What should you do if you are aware of a potential conflict between client needs and organisational requirements? Discuss in 30-50 words. Question 10 Explain the difference between mediation and negotiation. Is advocacy the same as conciliation? Discuss in 150 words. Question 11 Describe negotiation, advocacy, and mediation techniques for the facilitation of client rights. You may conduct independent research if required. (300 words) Question 12 Explain empowerment and disempowerment as they relate to facilitating the interests and rights of clients. You may conduct independent research if required. (250-300 words)