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89. As an employee of a financial-services firm, Elise helps her clients reduce their debt, build their wealth, and save for their retirement. Which certification is Elise mostly likely to need to perform her job: A. Certified Loan Officer (CLO) C. Certified Financial Planner (CFP) B. Certified Tax Specialist (CTS) D. Chartered Market Technician (CMT) 90. Which of the following is a certification sought by individuals who evaluate companies and industries and make buy, sell, and hold recommendations for certain securities: A. Chartered Financial Consultant (ChFC) C. Chartered Financial Analyst (CFA) B. Certified Financial Planner (CFP) D. Certified Stock Broker (CSB) 91. Troy is a finance manager for a small firm in town. Last night, he attended a cookout at his neighbor's house, and met Melissa, who is the owner of a large financial-planning company. Troy and Melissa exchanged business cards, and they set up an appointment for the following week to discuss business opportunities. In what type of situation did Troy and Melissa form a professional business relationship? A. Corporate environment C. Educational setting B. Formal event D. Social networking 92. Which of the following is an example of a businessperson using networking techniques to develop professional financial relationships A. A financial planner calls a long-term client to set up an appointment to discuss the client's financial accounts. B. A bank teller processes a customer's check-deposit request and gives the customer a receipt. C. An insurance agent gives his business card to several small-business owners at a chamber-of- commerce meeting. D. A finance manager asks employees if they have anything they would like to discuss during the departmental meeting. 93. One way for a company to manage its risk in relation to its employees' workplace behavior is by A. allowing employees to view all company records. B. providing employees with the flexibility to change company policies. C. encouraging employees to report workplace misconduct. D. permitting employees to use company resources for personal use. 94. How do ethics relate to risk management? A. Risk management is all about the ethical treatment of customers. B. The best form of risk management is adherence to business ethics. C. Risk management is insurance for lapses in business ethics. D. The best form of business ethics is risk management. 95. To reduce the risk of loss due to fire or power outages, a financial business should protect its computer data by A. using encryption techniques. C. implementing an authorization process. B. conducting backup procedures. D. monitoring data-transmission rates 96. When businesses continuously monitor the laws and implement changes to remain in compliance, they are A. demonstrating negligence. C. interpreting contracts. B. controlling their risks. D. increasing their liabilities. 97. Which of the following statements is true regarding risk retention groups: A. The insurance policy holders are also the company's stockholders. B. A risk retention group may insure companies from many different industries. C. Group members control risk by retaining equity and transferring liability to external sources. D. Risk retention groups tend to pay higher licensing fees than traditional insurance companies.78. Which of the following is one way that workplace accidents are costly to employees: A. Lost income C. Lost sales B. Lost production D. Lost profits 79. Who is usually responsible for planning a project? A. Project coordinator C. Project assistant B. Project scheduler D. Project manager 80. Do businesses such as banks and dry cleaners engage in production? A. No, the services provided by these businesses are intangible. B. Yes, these businesses produce a line of tangible products. C. Yes, the services provided by these businesses are their products. D. No, these businesses do not engage in production. 81. Which of the following is an example of continuous improvement? A. Giving managers full responsibility for product quality B. Minimizing defect levels to 3.4 per million units produced C. Selecting the best possible supplier D. Following an annual self-assessment and improvement process 82. Which of the following is an advantage to a business of a good maintenance program: A. Fixed costs are increased. B. Customers are more likely to be satisfied. C. Maintenance costs can be added to profits. D. Emergency repairs will be needed more often. 83. Which of the following aspects of personal appearance would likely have the least harmful effect in the workplace: A. Excessively baggy clothes C. Visible tattoos B. Body piercings D. Tailored clothing 84. Planning activities in advance, setting priorities, and avoiding nonproductive diversions are important aspects of A. accountability. C. productivity. B. natural ability. D. time management. 85. As you develop self-understanding, the things you learn about yourself will help you to understand others. A positive result of this would be that you are able to A. do what others want you to do C. get along well with others. B. get what you want from others. . help others to become mature. 86. Employees who have supervisory responsibilities for part or all of the business work in A. business information technology. C. securities and investments. B. corporate/general management. D. merchandising. 87. What is one of the main reasons for sending an interview follow-up letter? A. To submit personal information C. To show your continued interest B. To explain your qualifications . To ask supplemental questions 88. Which of the following statements about working in the financial-services industry is false: A. Financial services professionals can be found in all kinds of companies, from large corporations to sole proprietorships. B. Someone who works in financial services is limited to working at an investment firm, a bank, or an insurance company. C. Financial services professionals can expect to earn higher-than-average salaries. D. The financial-services industry includes real estate brokers, fund managers, and auditors.67. Which of the following is an example of a businessperson making a business decision by analyzing financial data: A. William asks the staff accountant to prepare the company's profit-and-loss statement for next Tuesday's executive board meeting. B. After reviewing sales forecasts and income statements, Angela determines that the company has enough money to hire a new employee. C. Timothy obtains a copy of the business's credit rating report from a credit bureau. D. So she can prepare the company's tax return, Kate obtains the necessary financial documents and forms. 68. A financial analysis indicates that a small business's customer base and its profitability have steadily increased over the past six months. What decision is the business most likely to make with this information? A. Obtain a loan for equipment repairs C. Liquidate major assets B. Hire an additional salesperson D. Monitor industry trends 69. One of the procedures for orienting new employees often involves A. providing specialized training C. developing a compensation package. B. reviewing previous education. D. scheduling a periodic review. 70. Overall, what does marketing allow us to do? A. Limit our spending C. Live our daily lives B. Stop buying online D. . Feel better about shopping 71. Which of the following is a benefit that businesses receive from using the Internet: A. Easier use of satellite radio C. Faster connections with suppliers B. Improved methods of manufacturing D. The ability to call employees on the road 72. An advantage to a business that uses intranet capabilities is that it allows employees to share the business's information with A. customers. C. each other. B. competitors. D. former employees. 73. Ingrid is able to access information from her desktop publishing software, word-processing software, and spreadsheet software at the same time on her personal computer. This is an example of an operating system with capabilities. A. multiprocessing C. multitasking B. multi-user D. multithreading 74. Melanie is putting a copy of each valuable business record in a building far away from her company. She is practicing which part of disaster planning? A. Establish a system for record keeping C. Keep potential lawsuits in mind B. Store information off site D. Computerize valuable business information 75. Which of the following is a type of business record that a firm can use to track its customers' buying habits: A. Forecast C. Marketing budget B. Invoice D. Annual report 76. A main reason that environmental scanning is important is so that businesses can be aware of A. foreign markets. C. competitors' internal environments. B. new products. D. potential threats 77. Which of the following helps the operations function to control costs and increase productivity: A. Hiring of employees . Type of management B. Use of technology D. Supply of money