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Question 9 (4 points) The Brick and Mortar Store, a regional chain of department stores, is concerned about its ability to compete against Amazon.com. They

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Question 9 (4 points) The Brick and Mortar Store, a regional chain of department stores, is concerned about its ability to compete against Amazon.com. They are requesting your help in developing a balanced Scorecard to assist them in their battle against Amazon and other online retailers. Identify TWO measures you would include in the CUSTOMER perspective, and TWO measures you would include in the INTERNAL PROCESS perspective. Give the reason of each of the measures. MacBook CO GDE DOG Fd ga +7 DI FE DO F5 FO

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