Question 9: According to Kotter's 8 Steps, enlisting a volunteer army would fall in what category of the 5-step change process model

Question 9 options:

Crafting a vision and planning for change

Embedding changes within the company culture

Reviewing and analyzing results

Implementation

Question 10: Saved John has provided feedback as to what his report should look like. This activity will be in what stage of the waterfall model?

Question 10 options:

Planning

Design

Implementation

Analysis