Question (a) As changes involve moving from the known to the unknown, it is common for a manager to expect resistance to change when introducing any changes. Explain the TWO (2) forms of resistance to change that a manager may observe. Provide examples for each. (10 marks)

(b) Identify the strategy or the intervention a manager may take when faced with each of the following: (i) When the target resists due to a lack of understanding of the change. (5 marks) (ii) When the target resists due to fear of the unknown. (5 marks) (iii) When the target will not agree at all with the change proposed. (5 marks)