Question a) What is your definition of quality? (1 mark.) Explain how good quality management can have a positive impact on project outcomes. (8 marks.) b) c) There are four key questions in project monitoring: (1) Why do we monitor? (2) When do we monitor? (3) What do we monitor? (4) How do we monitor? For each of these questions, write an answer in one paragraph. Control of a project is often based on measuring or assessing key performance indicators (KPIs). Give FOUR (4) examples of KPIs in a typical IS project and explain how the project manager could use each of them to control the project.