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Question Answered A staff member, Delores, has approached you with a request not to have to deal with a particular customer because they feel she

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A staff member, Delores, has approached you with a request not to have to deal with a particular customer because they feel she is treating them in a racist manner.

  • Can she refuse to deal with a customer on these grounds?
  • What are the legal requirements?
  • As a Manager, how should you deal with this issue?

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Applying Communication Theory For Professional Life A Practical Introduction

Applying Communication Theory For Professional Life A Practical Introduction

Authors: Marianne Dainton, Elaine D. Zelley

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150631547X, 978-1506315478

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