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Question B1 (10 marks) At Gucci, sales assistants are crucial to delivering a superior and deluxe shopping experience for customers. Assume you are the
Question B1 (10 marks) At Gucci, sales assistants are crucial to delivering a superior and deluxe shopping experience for customers. Assume you are the HR manager at Gucci, a) design two key performance indicators (KPIS) to evaluate the performance of a sales assistant. (5 marks) b) advice two rater errors that a store manager should avoid when appraising the performance. (5 marks)
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Management of Human Resources The Essentials
Authors: Gary Dessler, Nita Chhinzer, Nina D. Cole
4th Canadian Edition
132114909, 978-0132114905
