question c

CASE 2 - JOB ANALYSIS Amy Sze's company downsized three times in two years. As she had been a productive and dependable employee, her bosses managed to find a job for her each time. Amy was assigned three different jobs over the two years period. Johnny, Amy's current boss, thought she was smart and the kind of employee the company had to keep once the economic crisis was over. Johnny and the other managers thought Amy was lucky to have a job in the company. However, as far as Amy was concerned, the last two years had been a nightmare. Every time she adjusted to a new job, the company announced another restructuring. She ended up in another position and she had to learn a new assignment all over again. She experienced work-related stress trying to do a good job. She felt guilty as a survivor and wondered why she was any better than the person she replaced. She felt frustrated and afraid to tell Johnny how she felt. To vent her frustration, Amy sought a new job. She secured an interview in another company and was offered a job. She accepted it without hesitation. Johnny was astonished to receive Amy's resignation letter. He did not understand why she was unhappy and had decided to leave the company. Questions (a) Did Johnny and the other managers do Amy any favors by protecting her from a lay-off? (b) How might job analysis have prevented Amy's work-related stress? (e) In terms of job analysis, what actions should Johnny have taken to help the survivors, such as Amy, following the restructuring? (Adapted from Andy Chan et al, Managing Human Resources in Hong Kong. Thomson, 3" ed.. 2002. p33)