QUESTION:

CERTIFICATE 111 in INDIVIDUAL SUPPORT assessment

TASK YOU ARE REQUIRED TO Do:

1.IDENTIFY TWO IMPROVEMENTS THAT WOULD ENHANCE WORK PRACTICES WITHIN YOUR ORGANISATION.

YOU MAY CHOOSE ANY TYPES OF WORK PRACTICES FOR THIS TASK.SOME EXAMPLES INCLUDE SUCH THINGS AS:

-REDESIGNING A CHECKLIST TO MAKE IT MORE USER FRIENDLY

-SUGGESTING A CHANGE TO A WORK PRACTICE TO MAKE IT MORE EFFECIENT.

-PROVIDING ADDITIONAL INFORMATION TO STAFF[ SUCH AS USING A MEETING TO SHARE INFORMATION OR PUTTING INTO A POSTER OR FLYER FORMAT]

-IMPROVING WORK FLOW

-IMPROVING COMMUNICATION WITH CLIENTS AND CARERS OR FAMILY.

2.EXAMPLE TO WRITE AN EMAIL TO SUPERVISOR THAT PROPOSES THE SUGGESTIONS FOR IMPROVEMENT.THE EMAIL MUST BE WRITTEN IN A PROFESSIONAL MANNER AND MUST INCLUDE THE FOLLOWING INFORMATION:

-YOUR DESCRIPTION OF THE IMPROVEMENTS.

-THE REASONS YOU ARE SUGGESTING EACH IMPROVEMENT.

-HOW EACH IMPROVEMENT WILL HELP STAFF DO THEIR JOB- INCLUDING MEETING LEGAL AND ETHICAL REQUIREMENTS.

-ATTACH ANY DOCUMENTS YOU HAVE DESIGNED OR REDESIGNED [ FOR EXAMPLE, A REVISED CHECKLIST,REVISED PROCEDURE,POSTER,WORK FLOW CHART [etc.] IF APPROPRIATE.YOU CAN WRITE SUGGESTIONS IN DOT POINT FORM IF YOU WISH.