Question Content Area

Strategic learning

Eye Swear Inc. has a balanced scorecard that includes the following relationships:

Actual results for this year and last year are as follows:

Line Item Description This Year Last Year

Percentage of managers hired from within $10\%7\%$

Hours from ordered to delivered $42\mathrm{.}539\mathrm{.}7$

$1.$ Identify whether the data supports the expected relationship between strategic objectives and performance metrics.

a$.$ The percentage of management hired within the company increased along with the hours from ordered to delivered.

b$.$ The percentage of management hired within the company increased with no relationship with the hours from ordered to delivered.

c$.$ The percentage of management hired increased because of high employee morale.

d$.$ None of the above.

b

$2.$ Identify the reason for the unsupported relationship between the percentage of manager hired within the company and the hours from ordered to delivered.

a$.$ Improving employee morale has no effect on improving the delivery time.

b$.$ Hours from ordered to delivered is a poor performance metric for improving delivery times.

c$.$ The percentage of managers hired from within the company is a poor performance metric of improving employee morale.

d$.$ All the above.

c

$3.$ From the given points which is the most likely reason for the unsupported relationship.

$1.$ Improving employee morale has no effect on improving the delivery time.

$2.$ Hours from ordered to delivered is a poor performance metric for improving delivery times.

$3.$ The percentage of managers hired from within the company is a poor performance metric of improving employee morale.

$3$