Question

For....

1. Call Center Hardware Upgrade.

The call center has decided to outsource the work to replace 500 single monitor by dual LED monitors to increase agent productivity, and reduce overall energy expenditure in the building. The increase in productivity will make more customer friendly experience by reducing customer wait time and decreasing frustrations that the agents face with the current single monitor setup. The lower energy costs will result in lower operating costs for the call center, and the increase in productivity will generate additional revenue. Hint: Creating a project charter and project scope statement will facilitate to identify the procurement-SOW. Use what you have learned in part 1 to develop an RFP solicitation.

• RFP Summary = This is usually taken from the instructions to bidders from the requestor or the instructions to bidders or in the scope and description of work.
• Analyze the procurement statement of work (P-SOW) found in the RFP and why it is needed.
• Analyze the selection criteria and methodology use for selecting a winner proposal.
• Analyze the type of contract being used in the RFP. Is it a "fixed price" or a "cost plus" contract and white?