Question
QUESTION FOUR (20 Marks) 4.1. The four main qualities of public service are identified as process quality, outcome quality, design quality and relationship quality. Discuss
QUESTION FOUR (20 Marks)
4.1. The four main qualities of public service are identified as process quality, outcome quality, design quality and relationship quality. Discuss these qualities. (10 marks)
4.2. Justify the different strategies that public services can use to effectively measure process quality. (10 marks
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Operations Management Creating Value Along The Supply Chain
Authors: Roberta S. Russell, Bernard W. Taylor, Tiffany Bayley, Ignacio Castillo
2nd Canadian Edition
1119588723, 9781119588726
