Question Four

You are Chairman of a real estate business in your country. What rewards system aside from an agreed minimum salary would you establish for your realtors? What factors need to be considered in order to ensure that the reward is fair for all realtors?

Question Five

1. Think of the university where you are studying and answer the following:

If you were asked to identify 2 key financial performance measures and 4 non-financial performance measures which need to be monitored, what would they be, and why?

2. What are the problems with simply measuring key performance targets in a rather static (say, annual) way, particularly for fast-moving organizations which are exposed to significant external change?

Question Six

People First is a not-for-profit organization. It provides a range of community programs, including children's and seniors' services, disability and mental health services, social programs and other special programs. The organization's mission is to work together with the community to provide supports and services in response the changing needs of the community.

Required:

1. List TWO different (and specific) measures that could be included in each of the four perspectives of a balanced scorecard that may be appropriate for People First.

2. Briefly explain four barriers that may prevent some not-for-profit organizations from adopting the balanced scorecard.