QUESTION I

Project Background You have just completed a postgraduate diploma in project management and are currently registered for a masters degree where you have to carry out a mini research on customer care in your organization. Develop a project proposal on the planning, execution, analysis and reporting of the research. All processes planned for should be finalized within 6 months from the 4th august 2018.

GENERAL PROJECT TASK The following needs to be done:

You know: How to conduct research according to the study-guide Sample of respondents should be at least 100 Pilot study to be carried out

You have: You have constituted a good team, and have decided to pay as follows:

Field Worker / Data Collector	$100 per day
Statistician	$3800
Language Editor	$200 per hour
Printer and Binder	$400

Note: Assign resources as much as you can to accomplish all your identified tasks

State the objective i.e. why your help is needed. State the project goal, plus any constraints or conditions. Break down the goal into several objectives that will be researched, and the value that each objective offers to the research study.

List all resources that will be needed, including your research professionals like a statistician. Discuss assumed resources, including research requirements. Especially note external resources and requirements, e.g. does the study need an external reviewer?

Present the specific tasks you will do as a WBS, and give cost estimates, with sub-totals at each level and total estimated cost. Briefly discuss the estimates, where the costs mainly go, and efforts made to save costs.

Discuss the project dependencies and list the tasks on the critical path. Discuss the critical path tasks, and methods used to shorten the critical path.

List and discuss the milestones and the deliverables for each. Be very specific about each milestone, including the project finish milestone.

Explain the general strategy that will be used to manage the project to completion. Project must have at least two phases. Discuss how they connect to each other, and the milestones. Explain why you took this strategy. Summarise 10 most important project risks, and how they will be dealt with if they occur.

Briefly summarise, giving the overall project cost, the project benefits as bullet points, and the general strategy. Provide a list of meetings with research specialists and others involved in the research process, with details like who, when and where and estimated times, and desired deliverable.