Question:

Kiara has been asked to manage staffing for the claims center. The claims center manages requests from across the country, so its daily call volume is quite large. Kiara wants to determine the optimal

number of agents to staff the claims center. You will examine sample data on the number of calls made to the claims center, the duration of each call, and the length of time customers will be put on hold before speaking to an agent.

Complete the following:

1. Open the NP_eX_3-2.xlsx workbook located in the Excel3 > Review folder included with your Data Files. Save the workbook as NP_eX_3_claims in the location specified by your instructor.

2. In the Documentation sheet, enter your name in cell B3 and the date in cell B4.

3. In cell B4, use the TODAY function to display

2.3.1 Determine whether the following statement is true or false. If it is false, rewrite it as a true statement. The mean is the measure of central tendency most likely to be affected by an outlier. Choose the correct answer below. O A. The statement is false. Outliers do not affect any measure of central tendency. O B. The statement is false. The mode is the measure of central tendency most likely to be affected by an outlier. O C. The statement is true. O D. The statement is false. The median is the measure of central tendency most likely to be affected by an outlier.Question 15 Calculate the most appropriate measure of central tendency. i. What is the most appropriate measure of central tendency? D Question 16 Calculate the most appropriate measure of central tendency. ii. What is the value of this measure of central tendency?D Question 12 Find n. BIYA A . E VX C AT The 12pt Question 13 On what statistical scale of measurement is E?