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QUESTION NE}. 1 (25 Marks) I . Case Study 1 All in a Day's Work {Part Two) i Sarah Goodman. Senior Manager of Network Development

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QUESTION NE}. 1 (25 Marks) I . Case Study 1 All in a Day's Work {Part Two)\" i Sarah Goodman. Senior Manager of Network Development for the Holy Managed Care Com- ' puny. continues her day. ' After her lunch meeting with the adviser for the MHSA (Master's of Health Services Adminis- trationl program at State University, she is back on the job attending more meetings! At 1:30 PM she has a meeting to discuss pay issues. The Human Resources Department has evaluated the salary picture for the entire organization and is concerned that women are not being paid as well as men. They want input on a strategy to bring the pay issue into line so as to avoid a gender dis- crimination charge. Personally, Sarah wondered if she got paid as well as Dave. her counterpart in Tampa. Certainly she has been there as long and worked about twice as hard as he seems to! He does seem to benet from the \"good old boy netWorlt.\" however. Then at 3 o'clock there is a performance appraisal she'd scheduled with her assistant Maria. Sarah wasn't sure what to do about Maria. Her work was terric from the standpoint of accuracy and amount. As long as she got a pat on the back pretty frequently, Maria was an ideal employee in a lot of ways. Sarah knew that Maria would he prepared for the interview including her goals for the next six. months. The problem was that Sarah really wanted to get Maris more involved with others in the department. If she wasn't able to get Maria needy to assume her position, how could Sarah ever hope to be promoted? Productive as she was. Maria just wasn't a \"people person.\" Then at 4:00 PM, there is another performance appraisal scheduled. This one was going to be difcult. Janine was a fairly new employee and Sarah loved the work she produced, but she didn't think she'd ever seen a more uptight person! She seemed to need to be told at each step what to do next and worried constantly about breaking the rules. Sarah had begun to think Janine had even invented some new rules that didn't even exist] There was that time last week. for example, when she'd ask Janine to stay a little late and nish up a project. She didn't discover until the next day that Janine had been late picking up her baby from the babysitter. Certainly overtime wasn't required and Sarah felt bad about causing the problem. She could have asked someone else to do the work, but thought it might be a way of encouraging Janine to \"get out ofthe box' a little. By the time that was over, Sarah gured she'd just have time to return her phone calls and scan the mail before it was time to go home. She'd promised Richard something special for dinner, mostly because she was planning to tell him about graduate school. The traffic would be aWll and she needed to stop by the store on the way. "Oh well! It's all in a day's work."I she thought. Source: Organizational Behmrior, Theory, and Design in Health Care by Nancy Borkowski a) Give a specic illustration of equity theory from the case indicating what you expect the potential impact will be on motivation and who will be impacted. (5 marks) b) Outline Vroom's Expectancy Theory and state two situations from the case to illustrate the application of the theory. (15 marks) c) Explain J amne's behaviour in the context of reinforcement theory of motivation

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