Question No.3:

[Marks: 05] [Suggested Time: 25 minutes]

The letter below does not follow the 7Cs. Identify what is wrong after reading the following questions.

1. Is the opening statement clear? If not, how would you change it so that it is clear?

2. Is the information complete? If not, what is missing?

3. Are the sentences concise? If not, what words would you eliminate to make them more

concise?

4. Is the message courteous? If not, which sentence would you change?

5. Is the letter correct (free of grammar, punctuation and spelling errors)? If not, what needs

to be corrected?

Rewrite the letter so that it is clear and concise, complete and correct. You are also required to incorporate the standard elements of a business letter. Assume information where necessary.

Dear Zeeshan,

I have gone through the letter sent by your office last week. Please be advised that our company can accept the offer to which the letter refers because it would be benefcial for our company in several ways. Infact, we have been looking for such innovative programmes for our junior executives for a long time but no trainning and consultancy company came forward with such a proposal. You are the first to send us this interesting proposal.

I have gone through the structure of the workshop and find it exhaustive and appropriate. However, the workshop may not be effective unless it includes some project work relating to some important areas of software quality assurance. Moreover, our company may not be able to upgrade the knowledge level in this regard on a continuous basis unless project work is included.

There is no doubt that you have working hard to design the structure of the programme so that it is suited to our needs. Nevertheless, we would not be able to take any action unless we receive your final proposall. Sent this positively by the end of November, 2020.

Kashif Shah

Question No.2:

InfoSoft Limited has observed that a sizeable number of employees take leave on certain occasions such as mega music event, test cricket matches, and international film festivals. You as the Human Resource Manager, feel that this hampers the smooth functioning and tells upon the efficiency of the organization. Appealing to the Divisional Heads of your organization to take suitable action to prevent such mass absenteeism, draft a memo and mark a copy of the same to your Managing Director. Invent information where necessary.

Question No.5:

[Marks: 05]

Justify the following statements within 40 words each.

1.	Brevity is good but not at the cost of completeness.
2.	The main purpose of horizontal communication is to facilitate coordination, save time, and bridge the communication gap among various departments.
3.	In organizations written communication is more advantageous than oral communication.
4.	Language can be an obstacle to communication.
5.	The message sent is not always the same as the message received.