Question:

Respond to your classmates' postings in regard to their difficult conversations with suggestions for how they could have made the conversation more productive.

Post:

I have had a difficult conversation previously. I had to talk with one of my team members about not accurately completing their job. I had this employee re-download important files that needed to be emailed over to our clients and send them over to me by the end of day. This employee did not re-download the files they, instead downloaded incorrect files and sent them over to the client without checking in with me or the other team leads. During our conversation I empathized with the employee and let them know I understand how stressful and complicated it can be trying to get a lot of things done at once so it can all be completed by the end of day. I also let them know I appreciate the work they have done with us so far in addition to the extra tasks that have been assigned. Despite trying to skip a step it is important to have someone else double check documents to ensure it is accurate. The employee understood what was explained and said they accidentally mislabeled the files on his computer. I feel the conversation could have happened in a less stressful time but we sat down to have a small training session to make sure the steps taken are being followed correctly to reduce the amount of errors. After the small training session this employee drastically improved. He took time out to make a schedule to complete the important things one at a time to reduce the amount of errors and he sent all of the documents over to a lead so they could complete the end of day work.