Question Step 1. ProblemOn your own, think of two managers that you have had the best and the worst. ProblemThe managers could be anyone who served as an authority figure over you, including an instructor, a boss at work, a manager of a student organisation, a leader of a student group, a coach, a volunteer in a not-for-profit organisation, and so on. ProblemThink carefully about the specific behaviours that made each manager the best or the worst and write down what that manager did.

The best manager I ever had did the following:

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The worst manager I ever had did the following:

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Step 2. ProblemDivide into groups of four to six members. ProblemEach person should share his or her experiences, one at a time. ProblemWrite on a sheet or a whiteboard separate lists of best-manager and worst-manager behaviours.

Step 3. ProblemAnalyse the two lists. ProblemWhat themes or patterns characterise best and worst manager behaviours? Solve What are the key differences between the two sets of behaviours? Solve

Step 4. ProblemWhat lessons does your group learn from its analysis? Solve What advice would you give to managers to help them be more effective? Solve