QUESTION THREE [15]

The following table lists students complaints received by the Operations Manager of a distance education university:

Nature of complaint Number of complaints

Lecture materials not received 25

Cant get hold of anyone to sort out my query 14

Incorrect account balances 45

Lecturers absent 10

Online lectures boring 125 The Six Sigma methodology is a program designed to decrease defects to help lower costs, save time, and improve customer satisfaction. Demonstrate how you could resolve these students complaints using the five (5) steps in six sigma.