Question to Discuss: Information Technology has aided businesses to achieve improved productivity and customer service satisfaction. One such component that has helped businesses, is an integrated e-CRM system. Briefly discuss the main functions of this system.

Use examples, to show how it would help a struggling business. Your answer should be supported with peer-reviewed Adapted Harvard references. (200-250 words).

Question to Discuss: Traditional commerce focuses on the exchange of products and services and includes all those activities that encourage exchange in some way or another. In contrast, e-Commerce carries out commercial transactions or exchanges of information electronically on the internet. Several businesses have moved from traditional commerce to e-Commerce during the recent pandemic. In this context, how do traditional commerce and web-based commerce differ? What aspects of conventional shopping do you prefer over online shopping? Further, how has mobile computing altered web-based commerce?

Use examples to develop your concepts or solution. You should support your discussion with two peer-reviewed journal articles. Reference sources must be cited in the text of the report and listed appropriately at the end in a reference list using Adapted Harvard Referencing style. [Word Limit: 200-250 words]