QUESTION TWO (15 marks)

(use approx. 30 minutes)

You are engaged by the Australian Government to confirm the efficiency and effectiveness of their Australian Aid to the government of Fiji. You will be developing a performance measurement tool to measure the performance of the Fiji Police Force during the current COVID-19 pandemic. Fiji Police Force's performance is inscribed in its vision and mission statement and it reads as follows:

VISION

To be an internationally recognized, well respected, vibrant resilient and responsive Fiji Police Force.

MISSION

To ensure the safety and security of the people of Fiji and its visitor's

The Australian Government have suggested that you use the Balanced Scorecard (BSC) as a measurement tool. The Balance Scorecard is not a new concept since you have studied it together with its potential to measure performance from more than one perspective.

Required:

a.Briefly describe the relevance of using BSC at the Fiji Police Force (5 marks).

b.Design a specific BSC for the Fiji Police Force that it can use to measure its performance. The BSC must specify at least one objective, one Lag indicator and one Lead indicator for each of the four perspectives (10 marks).