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QUESTION TWO Select a service organisation and identify the key back-office and front-office tasks. What activities have most impact on the customer experience? Could any

QUESTION TWO Select a service organisation and identify the key back-office and front-office tasks. What activities have most impact on the customer experience? Could any task move from one area to the other and what would be the implications?
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QUESTION TWO Select a service organisation and identify the key back-office and front-office tasks. What activities have most impact on the customer experience? Could any task move from one area to the other and what would be the implications

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