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Question: You want to investigate the specific effects of specific emotions on customers behavioral responses to failed service encounters across industries. Discuss the design decisions
Question:
You want to investigate the specific effects of specific emotions on customers behavioral responses to failed service encounters across industries. Discuss the design decisions that you as a researcher will make to investigate this issue, giving reasons for your choices.
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Econophysics And Financial Economics An Emerging Dialogue
Authors: Franck Jovanovic, Christophe Schinckus
1st Edition
0190205032, 9780190205034
