Question1

a) Conflict can be very costly. It not only saps the energy of those involved but also may irreparably destroy their future effectiveness. In the heat of conflict, words are sometimes spoken which leaves life-long scars on people or forever cloud their relationship". What are the things a manager can do to transform conflict into problem-solving?

b) How can I change what seems like a "win-lose" situation to a "win-win" (or what if the other person doesn"t play by these rules?). Provide your example.