QUESTION:1 A) Promoting Goal B) Providing Feedback C) Communicating Expectations Matches the terminology words with statement. 1. spell out the unit's most critical objectives 2. provide upper management with the feedback they need to maintain control over the entire organization, even though they have delegated responsibility and decision-making authority to unit managers 3. the practice of comparing the company's achievements against the best practices in the industry Congruence and Coordination - provide incentives for coordinating the subunits' activities and direct them toward achieving the overall company goals. 5. so that high-level corporate goals can be communicated all the way down to the shop floor. 6. objectives for such nonfinancial measures such as product quality, rather than vague statements such as "We would like to improve quality." ---- - offer bonuses to unit managers who meet or exceed performance targets D) Creates linkages E) Benchmarking F) Provides measurable 7. G) Motivating Unit Managers