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Question1: If you were the manager of a dog grooming business and wanted to apply the 'Gaps Model of Service Quality' to improve service; (a)Which

Question1:

If you were the manager of a dog grooming business and wanted to apply the 'Gaps Model of Service Quality' to improve service;

(a)Which gap would you start with and why? (2 Marks)

(b)In what order would you proceed to close the gaps and why? (6 Marks)

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