Question1

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Operations management has changed dramatically in the past half century because of new technologies, shifts in the structure of the economy, challenges posed by global competition, and concerns about the impact of production on the environment.

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True

False

Question2

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Efficiency is when a company finds ways to give customers more for their money while still making a profit.

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True

False

Question3

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Operations managers are not concerned about the benefits their companies' products might offer because they know that consumers are mostly concerned about price.

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True

False

Question4

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Once a good or service is designed, an Operations Manager is responsible for __________:

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a.allocating the costs associated with the good or service.

b.determining what skills new hires must have to be able to produce the product or service.

c.determining what price a customer should be charged.

d.how to add value to the product or service through the processes that will be used.

Question5

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Processes can be designed in several ways, but there are considerations that affect which is best including ________.

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a.the cost of raw materials.

b.the Operations Managers' preferences.

c.the degree of standardization of the product.

d.which process is most effective.

Question6

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A process layout that has a standard sequence of steps is known as ________.

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a.flow shop process.

b.routine.

c.mechanization.

d.automation.

Question7

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Placing fast food restaurants near interstate exits is an example of _________.

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a.facility location.

b.land management.

c.cellular layout.

d.transportation factors.

Question8

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Holding inventory is a major challenge for Operations Managers because _______.

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a.there are costs and benefits and the two must be balanced.

b.they are not consulted about sales projections.

c.there are nothing but costs associated with holding inventory.

d.a company's managers always demand the maximum amount of inventory to meet customer demands.

Question9

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The critical path in project scheduling is the one that has the most steps and takes the longest time to complete.

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True

False

Question10

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The network of relationships that channels the flow of inputs, information, and financial resources through all of the processes involved in producing goods or services and distributing them to customers is called ________.

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a.outsourcing.

b.vertical integration.

c.value chain.

d.the critical path.

Question11

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Outsourcing is just another term for offshoring.

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True

False

Question12

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Software that manages the flow of information among a companies various functions involved in the production of goods and services is called ______.

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a.management information system.

b.Enterprise resource planning.

c.database management.

d.computer-aided manufacturing.

Question13

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Programmed control of machinery and equipment is known as ____________.

Select one:

a.computer-aided manufacturing.

b.automation.

c.robotics.

d.mechanization.

Question14

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A company receiving just enough raw materials or components for one day's production is an example of _______.

Select one:

a.total quality management.

b.just-in-time production.

c.use of Six Sigma techniques.

d.poka-yokes.

Question text

Making facilities more energy efficient and using renewable resources and materials are two examples of _______.

Select one:

a.things Operations Managers do not concern themselves with.

b.short-term, money-saving schemes used by companies.

c.techniques that only the largest companies can use during production.

d.green manufacturing.