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QUESTION9 The instrument used to guarantee service performance between a government entity, A, using the service, and government entity B, providing the service, is most

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QUESTION9 The instrument used to guarantee service performance between a government entity, A, using the service, and government entity B, providing the service, is most likely a: a) Service agreement b) Service Level Agreement (SLA) c) Intenal agreement Od) Memorandum of Understanding (MOU)

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